Privacy Policy

At Rough Patch Affordable Counselling & Mental Health Supports (‘Rough Patch’) we are committed to protecting your privacy as a customer and as an online visitor to our website (the ‘Site’).This privacy policy (“Policy”) describes the personal data collected or generated (processed) when you use the Site. This Policy describes the types of personal data collected and how your personal data is used, shared and protected.


Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Rough Patch customer support features you may be required to submit personally identifiable information. For example, when you book a session, make purchases, contact our team, request to receive communications, create an account.


This personal data includes your:


  • Contact details including name, email, mobile telephone number and billing address

  • Login and account information

  • Personal details including date of birth

  • Payment or credit card information

  • Personal preferences including marketing and cookie preferences


How we use the personal data we collect

Providing Services You Request

When you use our site we will use your data to provide the product or service you have selected.  For example, if you make a purchase on the Site store, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, appointment event or promotion. If you reach out to our reception team, we will use information about you, such as payment information, or the product, ticket or session you have purchased to help you resolve a problem or question.


We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Rough Patch takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Website Analytics 

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.


Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.


Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage.


By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy– external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google– external site.


Rough Patch also uses interfaces with social media sites such as Facebook and Instagram. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.


Disclosure of your information

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use them for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.


Your privacy is important to us.


We only ask for personal information when we truly need it to provide a service to you. We collect it by fair & lawful means, with your knowledge & consent. We also let you know why we’re collecting it & how it will be used.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.


You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.


Changes to this Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

Contacting us

Your continued use of our website will be regarded as acceptance of our practices around privacy & personal information. If you have any questions about how we handle user data & personal information, feel free to contact us.


Rough Patch welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 02 7226 0809

Post: Attn: Director - Privacy Policy

Rough Patch - Affordable Counselling & Mental Health Supports

443 Parramatta Rd, Leichhardt NSW 2040



This Policy is effective as of August 2020