SHIPPING POLICY

We are a small team of volunteers and will endeavour to get your order out as soon as possible! 


Please allow us 2-3 business days to process your order - you’re welcome to contact us on 02 7226 0809 if you need it sooner, and we’ll make sure to prioritise it.

If you have any questions regarding your order, please contact our storefront at 02 7226 0809

or email us at info [at] roughpatchcounselling [dot] com

CLICK & COLLECT

To keep everyone safe during COVID-19, Rough Patch offers contactless pickup for any online purchases.

 

1. Apply the code PICKUP when you checkout. This will remove the shipping fee.


2. After completing your purchase, email us at info [at] roughpatchcounselling [dot] com to organise a curbside pickup from our shop located at 443 Parramatta Rd, Leichhardt

REFUND POLICY

At this time, we do not offer refunds for change of mind on orders made through our online store.

If you received the wrong item or have a concern regarding  damage to your order, please email us at info [at] roughpatchcounselling [dot] com. A picture of the defect is always appreciated. 

Please note that Rough Patch is not responsible for loss of a parcel,

delivery errors or damaged parcels. 

Click here to read about your rights and consumer law regarding repairs, replacements and refunds.